Contact Center Industry

• Consistent growth rates over the last years

• Over EUR 23 billion in annual revenues

• Ca. 540,000 employees working in 7,000 companies

*Figures represent entire group if not otherwise stated.

With almost 100 million people, the German-speaking market is the largest in Europe. The market includes not only Germany, but also Austria, most of Switzerland, and parts of northern Italy.

Germany offers a vast pool of highly qualified, culturally-attuned, and flexible agents, available on short notice, with strong command of German and foreign languages.

Germany offers numerous incentives for all investors - regardless of whether they are from Germany or otherwise. There is a large selection of programs designed to support a wide variety of business activities at different stages of the investment process available. Support ranges from cash incentives for the reimbursement of direct investment costs to incentives for labor and research and development (R&D).

Marc Rohr | © GTAI/Illing & Vossbeck Fotografie

"The optimal cost/quality balance offered by German contact centers is always a welcome surprise to our clients."

Marc Rohr / Director Digital & Service Industries

We offer an extensive and comprehensive logistics infrastructure that integrates state-of-the-art transportation networks with the most modern telematics, IT, and telecommunications systems. Highly competitive real estate costs make Europe-wide service from Germany affordable.

Social, economic, and political stability provide a solid base for your corporate projects. Our judiciary and civil services are highly professional. Contractual agreements are secure, and intellectual property is strictly protected in Germany.